Though the total and ultimate responsibility for quality rests with our Service Director, all our staff have a role to play in achieving our quality objectives and are informed of their responsibilities and involvements.

Quality assurance checks are implemented and reviewed on a regular basis. Client profiles, quality control, regular feedback, suitable well-trained staff and frequent liaison help to maintain a high-quality cost-effective service. All complaints will be handled by the Registered Manager /Director in line with The Company’s clear complaint procedure to the satisfaction of the complainant.