Policy and Procedures | Realcare World

Policy and Procedure

Realcare+ is committed to quality in both policy and procedure.

This means:

Compliance with industry statutes, regulations and quality standards.
Commitment to processes and procedures that systematically monitor different aspects of our service to ensure quality standards are being met.
Constant in-house evaluation of our performance to determine that outcomes are being met and improved upon.

Realcare+ is committed to industry standard processes and procedures which:

Identify the number and skill-level of employees required to deliver quality services to our clients.
Recruit employees according to the identified skill specification and whose values match those identified as important by the organisation, particularly with respect to the preservation of the human rights of our clients.
Inform the employee about the management framework within which they work, the standards of performance required and the opportunities for development.
Support the personal development of the employee through induction training and their employment, ensuring that the needs of the organisation and the skills of the employees are regularly reviewed and matched via the development programme.
Ensure employees are managed in accordance with best practices and communicate the value of the employee to the hiring organisation.

Realcare+ is dedicated to providing the very best care for our clients, providing quality procedures and checks to ensure:

Support is informed by an agreed care plan which records both static and dynamic information to provide an individual and planned service to each person in need.
The care plan supports the regular review of the individual’s needs and services, accommodates revisions where necessary and communicates those changes to all persons concerned. Any changes in the plan and the effects of those changes will be regularly monitored and reviewed.
Individually named members of staff are identified as primarily responsible for the organisation’s interaction with each respective client.

Realcare+ is committed to procedures which:

Ensure the financial stability of the organisation.
Identify and accurately record all value transactions between the organisation, its clients, and their representatives, including any sponsoring organisations.
Safeguard the organisation’s compliance with statutory responsibilities.
Communicate the necessary information to our workforce to carry out their duties.
Provide a complaints procedure which promotes the ability of the client to control their environment.
Control the quality of goods and services brought into the organisation.
Inform the organisation, its employees and customers of the legal, financial and administrative framework within which they work.
Check that all audit and review processes are carried out as specified, with any subsequent action planning taking place and its results fed back into the management process.

To discover more about RealCare+ services, please contact our dedicated team